This is the career experience and work history of Latu Miller.

 

ICT Advisor Specialist, Air Niugini, Port Moresby, Papua New Guinea

March 2010 – March 2017 (7 years)

Air Niugini Limited is the Port Moresby based state-owned airline of Papua New Guinea.

  • Reviewed & maintained corporate IT strategy.
  • Developed technology roadmap and architecture practices.
  • Designed telecommunications & IT network infrastructure.
  • Managed airline system migrations and IT network projects.
  • Negotiated interconnect & dual-carrier redundant WANs with competing network providers.
  • Established disaster recovery data centre.
  • Upgraded LANs WANs IT equipment at airline headquarters and airport environments.
  • Streamlined & cut costs on airline operational messaging (Type B).
  • Implemented high speed IP connections to overseas servers.
  • Mentored, coached and trained technical staff.

 

Solopreneur, Miller Consulting, Auckland, New Zealand

Aug 2009 – Mar 2010 (7 months)

Provided messaging consultancy services to New Zealand Immigration Service while seeking the next career opportunity.

 

Business Consultant & Solution Designer, SITA, Auckland, New Zealand

Mar 2000 – Jul 2009 (9 yrs 6 months)

Headquartered in Geneva, SITA (Societe Internationale Telecommunicacion Aeronautique) is a global ICT business solution provider for worldwide air transport (commercial airlines and non-commercial carriers), global distribution systems, and government border control authorities.

  • Designed pre-sales IP & telecommunications network solutions
  • Consulted with customers on operational aeronautical messaging (Type B)
  • Held Power of Attorney for SITA in New Zealand
  • Presented and engaged with customers at:
    – AIRCOM Seminar, ICAO Headquarters, Bangkok, Thailand
    – AMHS (ATS Message Handling System), Delhi, India
    – ATN (Aeronautical Telecommunication Network) Seminar, Chiang Mai, Thailand
  • Customers were airlines, airports and border control authorities in the Asia-Pacific and Middle East regions, including Air India, Air New Zealand, Garuda Indonesia, Indian Airlines, Jet Airways, Korean Air, Malaysia Airlines, New Zealand Customs, New Zealand Immigration Service, Oman Air, Qantas, Saudi Arabian Airlines, Singapore Airlines, Thai Airways, Vietnam Airlines

 

Manager Fault Management Centre, Telstra, Auckland, New Zealand

Nov 1999 – Feb 2000 (4 months)

  • Contracted to manage a customer service team while seeking the next oportunity.
  • Reduced customer incidents count by about 30% in one month of starting
  • Completed customer services training within 5 weeks of starting
  • Recruited two Customer Service Representatives
  • Developed and formalised business processes, procedures, and work instructions

 

Manager Services Planning, CLEAR Communications, Networks Directorate, Auckland, New Zealand

Apr 1993 – Mar 1999 (6 years)

CLEAR Communications was a New Zealand telecommunications company that merged into Telstra’s operations to become TelstraClear, and now merged with Vodafone New Zealand.

  • Managed a team of 10-12 ENZ Registered Telecommunications Engineers to plan, engineer, design and deploy voice and data products and services
  • Managed General Manager OPEX budget for 9 months in acting role, to within 7% of plan
  • Reduced testing effort and increased product development efficiency by establishing a model exchange switch (test lab)
  • Increased product development efficiencies by contributing to the creation of a Product Development Process

 

Manager Commercial, Design & Build, Telecom New Zealand, Auckland

Jan 1992 – Dec 1993 (2 years)

Formerly the New Zealand Post Office then state-owned enterprise Telecom New Zealand, now Chorus New Zealand Limited.

  • Managed a team to process inter-company trading business between Telecom Auckland and the other Telecom New Zealand operating subsidiaries
  • Project-managed the inter-company commercial component of a national facilities management project
  • Negotiated, produced and managed inter-company service level agreements

 

Manager Technology, Network Operations,Telecom New Zealand, Auckland, New Zealand

Jan 1990 – Dec 1991 (2 years)

  • Managed a team to produce engineering designs, network plans and operating procedures
  • Project-managed the Auckland part of the national network management system (NMS)
  • Led Total Quality Management workshops and managed internal re-organisations

 

Senior Engineer, Equipment Operations, Telecom New Zealand, Auckland, New Zealand

Jan 1984 – Dec 1989 (6 years)

  • Produced telephone exchange specifications and design modifications while preparing for post-graduate professional registration with ENZ (Engineering New Zealand), formerly IPENZ (Institute of Professional Engineers New Zealand)
  • Designed and implemented switching operating data for telex and packet switching networks.
  • Produced and maintained the “111 Emergency” network facilities for NZ Fire, NZ Police, and St John Ambulance authorities

 

Assistant Engineer / Technical Assistant, Telecom New Zealand, Auckland, New Zealand

Feb 1979 – Dec 1983 (4 years 11 months)

  • Commenced telecommunications engineering career while completing BE Electrical degree
  • Worked 3 weeks in the UK overseeing assembly and integration testing by project manager Plessey UK of Samoa’s first Satellite Earth Station (standard B dish)